The Dougherty County School System Information Technology Department manages the district's technology and network infrastructure needs. In addition to providing customer support, we also operate business-enterprise operations and support the long-term strategic vision of the district.

Please use the tech support link to file any helpdesk tickets. 

• Email ITHelp

• ClassLink

Incident IQ is the Dougherty County School System's one-stop Digital Technology Support solution. The system works through a ticketing system that allows you to quickly alert IT staff to any technology issues you may have while providing quality metrics and data for quality assurance. Click the button below to login using your DCSS Username (the part of your email address before the "@" symbol, i.e. john.doe) and your district password. Beneath the button is a series of helpful links that provide information on using Incident IQ. 

• Here's a helpful video to help you get started

• IncidentIQ login

Quick Reference Help Guides - 

• Logging In

• Dashoard Overview

• Managing Your Account

• Managing Your Assets

• Submitting a Ticket in Incident IQ

  • Using the Ticket Wizard - Video Link *Login required

  • Quick Tickets

  • Other Tickets

  • Submitting a Ticket for Lost/Stolen Devices

  • Submitting a Ticket for Another User or Location

  • Adding or Deleting Images on a Ticket

  • Tracking Tickets and Commenting

  • Reopening Closed Tickets

• Requestor FAQs

  • Can I add multiple devices to one ticket?

  • Where can I find my asset number?

  • What is the difference between hardware, software, and network?

  • How do I access the training module?

  • How do I favorite an asset?

  • How do I adjust my notifications?

  • How do I add a comment to a ticket?

  • How do I attach a file/picture to a ticket?

  • Can I respond to comments via email?

  • How do I change my assigned classroom?